Privacy Policy

In order to ensure transparency and give you more control over your Personal Information (defined below), this privacy policy (“Privacy Policy”) governs how we, Zen Scaling Ltd t/a SalesRook (together, “SalesRook” “we”, “our” or “us”) use, collect and store Personal Data (defined below) we collect or receive from or about you (“you”).

We greatly respect your privacy, which is why we make every effort to provide a platform that lives up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis described below is only relevant for GDPR-protected individuals. Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or means of enforcement.

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement significant changes to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

SalesRook provides the Services to its customers in accordance with our service terms and conditions which are available at https://get.salesrook.com/service-terms-conditions (“Terms“) and data processing agreement which is available at https://get.salesrook.com/data-processing-agreement (“Data Processing Agreement“). For the avoidance of doubt and for the purposes of this Privacy Policy, a “Customer” is an entity which has executed an agreement with SalesRook. If you are an individual using SalesRook’s services as a result of our relationship with Customer (“Individual(s)”), please note that the Customer is the responsible party for obtaining the required consents and complying with any applicable laws or regulations. Without limiting the foregoing, SalesRook does not store or save any Personal Data related to the Individuals.

1. INFORMATION WE COLLECT, WHY AND HOW IT IS USED.

When you browse or visit our website – https://salesrook.com/ (“Website”)

• Data we collect. Cookies, analytics, log files, Internet Protocol (IP) address, access times, language, browser type and referring website URLs
• Why is the data collected and for what purposes? We use this information, which does not identify individual users, to analyse trends, to administer and improve the site, to track users’ movements around the Sites and to gather demographic information about our users and visitors as a whole.
• Legal basis (GDPR only, if applicable). Consent; legitimate interest (e.g. essential cookies)
• Third parties with whom we share your data. The following 3rd party platforms for the purposes described below: Google Cloud Platform – Cloud Computing; Hubspot – Email Marketing & CRM;·Google Analytics – Web Analytics
• Retention Period. Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
• Consequences of not providing the data. Cannot collect and store the information; cannot use or access some parts of the Website; cannot run basic support, sales, marketing and service operations

When you contact us (e.g. customer support, need help, submit a request, chat)

• Data we collect. Full name; business email address; company name; mobile phone number; any other information you choose to share with us
• Why is the data collected and for what purposes? To process and answer support, sales and service questions; to provide support (e.g., to solve problems, bugs or issues); to send marketing communications
• Legal basis (GDPR only, if applicable). Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; legitimate interest (e.g. respond to a query sent by you); consent (e.g. marketing communications you requested)
• Third parties with whom we share your data. The following 3rd party platforms for the purposes described below: Google Cloud Platform – Cloud Computing; Hubspot – Email Marketing & CRM;·Google Analytics – Web Analytics
• Retention Period. Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
• Consequences of not providing the data. Cannot assist you and respond to your query; cannot provide support or customer service; cannot run basic support, sales, marketing and service operations

When you make use of, or interact with, the SalesRook Extension and/or Dashboard that we licence (each individually, and collectively, the “Services”).

• Data we collect. Full name; business email address; mobile phone number; company name; any other information you choose to provide/supply to us; phone numbers; access and refresh tokens associated with the users ongoing session for Reapit; Reapit contact relationship type and ID; any other information that you decide to provide/supply us
• Why is the data collected and for what purposes? To download, install and use the extension; to login, access or make use of the Services; to assist you to communicate with your clients via WhatsApp; to provide support or customer service; to create an account; to login and access to the Services; to provide a personalised customer service and relevant and accurate answers; to start new chats with people even if they are not one of your mobile contacts; to validate your access to the Services; to run basic support, sales, marketing and service operations
• Legal basis (GDPR only, if applicable). Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; Legitimate interest (e.g. to create an account and access our services).
• Third parties with whom we share your data. The following 3rd party platforms for the purposes described below: Google Cloud Platform – Cloud Computing; Hubspot – Email Marketing & CRM;·Google Analytics – Web Analytics; Reapit - Property Software Integration
• Retention Period. Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
• Consequences of not providing the data. Cannot download, install or use the Extension; cannot access our Services; cannot provide support or customer services; cannot create an account; cannot login and access the Services; cannot make use of our Services; cannot provide a personalised customer service and relevant and accurate answers; cannot start new chats with people even if they are not one of your mobile contacts; cannot validate your access to the Services; cannot run basic support, sales, marketing and service operations.

When you attend a marketing event and provide us with your Personal Data

• Data we collect. Full name; business email address; company name; job title; mobile phone number; any other information you choose to share with us
• Why is the data collected and for what purposes? To establish a business connection; to send marketing communications
• Legal basis (GDPR only, if applicable). Legitimate interest; consent (e.g. marketing communications you requested)
• Third parties with whom we share your data. The following 3rd party platforms for the purposes described below: Google Cloud Platform – Cloud Computing; Hubspot – Email Marketing & CRM;·Google Analytics – Web Analytics
• Retention Period. Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
• Consequences of not providing the data. Cannot establish a business connection; cannot send you marketing communications.

When we use the Personal Data of our customers (e.g. contact details)

• Data we collect. Full name; business email address; company name; job title; phone number; any other information you choose to share with us; any other information you already agreed for us to collect
• Why is the data collected and for what purposes? To provide our services; to perform the applicable agreement; to communicate with our customers
• Legal basis (GDPR only, if applicable). Processing is necessary for the performance of a contract to which our customer is a party; compliance with a legal obligation (e.g. tax laws, bookkeeping laws, etc.); legitimate interest (e.g. provide you with our services)
• Third parties with whom we share your data. The following 3rd party platforms for the purposes described below: Google Cloud Platform – Cloud Computing; Hubspot – Email Marketing & CRM;·Google Analytics – Web Analytics; Reapit - Property Software Integration
• Retention Period. Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
• Consequences of not providing the data. Cannot provide our services; cannot perform the agreement; cannot communicate with you

When we use the Personal Data of our service providers, suppliers and developers (e.g. contact details)

• Data we collect. Full name; business email address; company name; job title; phone number; any other information you choose to share with us
• Why is the data collected and for what purposes? To provide our services; to perform the applicable agreement; to communicate with our service providers, suppliers and developers
• Legal basis (GDPR only, if applicable). Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; legitimate interest (e.g. contract–related communications)
• Third parties with whom we share your data. The following 3rd party platforms for the purposes described below: Google Cloud Platform – Cloud Computing; Hubspot – Email Marketing & CRM;·Google Analytics – Web Analytics
• Retention Period. Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
• Consequences of not providing the data. Cannot provide our services; cannot perform the applicable agreement; cannot communicate with our service providers, suppliers and developers

When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)

• Data we collect. Full name; email address; social media profile; any other information you choose to share with us
• Why is the data collected and for what purposes? To reply and/or respond to your request or question; to personalise ads taking into consideration your interactions with us
• Legal basis (GDPR only, if applicable). Legitimate interest (e.g. send you more information about SalesRook)
• Third parties with whom we share your data. The following 3rd party platforms for the purposes described below: Hubspot – Email Marketing & CRM;·Google Analytics – Web Analytics; LinkedIn – Targeted Ads and messages; Meta – Targeted Ads and messages; Google – Targeted Ads and messages
• Retention Period. Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
• Consequences of not providing the data. Cannot reply or respond to your request; cannot personalise ads taking into consideration your interactions with us

Please note that some of the abovementioned Personal Data will be used for fraud detection and prevention, and for security purposes. The above mentioned Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize your Personal Data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

2. HOW WE PROTECT AND RETAIN YOUR INFORMATION.

• Security. We have implemented appropriate technical, organisational and security measures designed to protect your Personal Data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorised penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
• Retention of your Personal Data. In addition to the retention periods mentioned above, in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings. We have an internal data retention policy to ensure that we do not retain your Personal Data perpetually. 

3. HOW WE SHARE YOUR PERSONAL DATA.

In addition to the recipients described above, we may share your Personal Data as follows:

• To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order.
• If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your Personal Data to such a third party (whether actual or potential) in connection with the foregoing events
• In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your Personal Data in connection with the foregoing events
• Where you have provided your consent to us sharing or transferring your Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

If you wish to receive the list of the current recipients of your Personal Data, please make your request by contacting us at hq@salesrook.com

4. TRANSFERS OF PERSONAL DATA.

• Storage. All our servers and databases are hosted on Google Cloud Platform's Belgium Region (eu-west-1) servers.
• Internal transfers. Transfers within the SalesRook group will be covered by an internal processing agreement entered into by members of the SalesRook group (an intra-group agreement) which contractually obliges each member to ensure that personal data receives an adequate and consistent level of protection wherever it is transferred to.
• External transfers. Where we transfer your Personal Data outside of EU/EEA (for example to third parties who provide us with services), we will obtain contractual commitments from them to protect your Personal Data. Some of these assurances are well-recognized certification schemes like the EU – US Privacy Shield for the protection of Personal Data transferred from within the EU to the United States.

5. YOUR PRIVACY RIGHTS.

• Rights. The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by the GDPR:

• You have a right to access Personal Data held about you. Your right of access may normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
• You have the right to request that we rectify any Personal Data we hold that is inaccurate or misleading;
• You have the right to request the erasure/deletion of your personal data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your Personal Data, for example for the establishment, exercise or defence of legal claims;
• You have the right to object, to or to request restriction, of the processing;
• You have the right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
• You have the right to object to profiling;
• You have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;
• You also have a right to request certain details of the basis on which your Personal Data is transferred outside the European Economic Area, but data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality;
• You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution. You can exercise your rights by contacting us at hq@salesrook.com

Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honouring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

• Deleting your account. Should you ever decide to delete your account, you may do so by emailing hq@salesrook.com. If you terminate your account, any association between your account and Personal Data we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.
• Unsubscription from marketing emails. You may unsubscribe from receiving promotional emails from SalesRook by following the instructions in those email communications or by emailing to hq@salesrook.com (with the subject: “Unsubscribe”). Opt-out requests will not apply to transactional service messages required by SalesRook to deliver our services.

6. USE BY CHILDREN.

We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any Personal Data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you have provided Personal Data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at hq@salesrook.com

7. INTERACTION WITH THIRD PARTY PRODUCTS.

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

8. LOG FILES.

We use log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We use such information to analyse trends, administer the Website, track users’ movement around the Website, and gather demographic information.

9. COOKIES AND SIMILAR TECHNOLOGIES.

We collect certain information through the use of “cookies”. Cookies are small data files that are stored on your hard drive by a website. Among other things, the use of cookies helps us with improving our Website and your user experience. We link the information we store in cookies to any personally identifiable information you submit while on our site. If your browser is set not to accept cookies or if you reject cookies, you may not be able to access certain features or some of our services. Our service providers use session ID cookies to collect data in order to enable us to provide you with a better user experience. We and our third party partners may also use web beacons to help us better manage and present content on our Website by informing us what content is effective. Web beacons, also known as “gifs”, are small electronic images that may be used on our Website or in our emails. Web beacons are used on our web pages to collect information, deliver cookies, count visits, understand usage and analyse campaign performance, or in our emails to tell if an email has been opened. If you would like to find out more about cookies and their use on the Internet, you may find the following link useful: http://www.allaboutcookies.org/

10. ANALYTICS TOOLS.

• Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with personal information. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/gb/, and the Google Privacy Policy, available at https://policies.google.com/privacy. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at https://policies.google.com/technologies/partner-sites. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
• Facebook Pixels and SDKs. We use Facebook pixels or SDKs, which are tools that provide help to website owners and publishers, developers, advertisers, business partners (and their customers) and others integrate, use and exchange information with Facebook, as such the collection and use of information for ad targeting. Please note that third parties, including Facebook, use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads. Facebook’s ability to use and share information is governed by the Facebook Tools Terms, available at: https://www.facebook.com/legal/technology_terms/. You can prevent your data from being used by Facebook Pixels and SDKs by exercising your choice through these mechanisms: https://youradchoices.com/ or http://www.youronlinechoices.eu/.

We reserve the right to remove or add new analytic tools.

11. SPECIFIC PROVISIONS UNDER CALIFORNIA PRIVACY LAW

• California Privacy Rights. California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to hq@salesrook.com. Please note that we will respond to one request per customer each year, unless otherwise required by law.
• Our California Do Not Track Notice. We do not track consumers over time and across third party websites and therefore do not respond to Do Not Track signals. We do not allow third parties to collect personally identifiable information about an individual consumer’s online activities over time and across different websites when a consumer uses the Services.
• Deletion of Content from California Residents. If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or Personal Information you have publicly posted. If you wish to remove such content or Personal Information and you specify which content or Personal Information you wish to be removed, we will do so in accordance with applicable law.  Please be aware that after removal you may not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Information you have posted and that there may be circumstances in which the law does not require us to enable removal of content.

12. OUR INFORMATION.

This Website is owned and operated by:
ZEN SCALING LTD t/a SalesRook
20-22 Wenlock Road, London, N1 7GU
UNITED KINGDOM
Company number: 12832073

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at hq@salesrook.com.

Last updated: August 2022